Restoration Levy – New Ticketing Update

To help fund the ongoing restoration and maintenance of our historic theatre, and part of our 100th year fundraising, from 1st January 2026, a £1 restoration levy will be applied to each ticket sold for shows performing at the Majestic Theatre from 1st January 2027

This modest contribution will help:

  • Preserve the building’s unique character and heritage.

  • Support essential repairs and upgrades.

  • Ensure we can continue to welcome great shows for years to come.

Important notes:

  • The restoration levy is applied at checkout as an additional booking charge and clearly shown in your total ticket price.

  • All printed tickets will only show the face value of the ticket purchased, all booking charges and levy is shown on confirmation email as receipt of payment.

  • It applies to every ticket purchased for eligible events through 2027 and onwards from 1 January 2026.

We’re grateful for your continued support — every pound helps protect our theatre for future generations to enjoy.

Zero Tolerance Policy – Respect for Our Staff & Community

At the Majestic Theatre, our staff and volunteers work hard to provide a welcoming, enjoyable experience for everyone. We believe that everyone has the right to feel safe, respected and valued while visiting our theatre.

To support this, the Majestic Theatre operates a zero tolerance policy towards any form of harm, abuse or threatening behaviour directed at our staff, volunteers, performers, or other patrons.

What We Mean by Zero Tolerance

We will not tolerate behaviour including, but not limited to:

  • Verbal abuse, aggressive language, shouting or intimidation.

  • Threatening behaviour or physical aggression.

  • Harassment, discrimination or offensive conduct based on age, race, gender, disability, religion, sexual orientation, or any other protected characteristic.

  • Any behaviour that causes distress, fear, or makes others feel unsafe.

This policy applies to all areas of the theatre, including the auditorium, foyer, bar, toilets and outside spaces during events.

Alcohol & Intoxication

The Majestic Theatre is a licensed venue and has a legal and moral responsibility to promote the safe and responsible consumption of alcohol.

We reserve the right to:

  • Refuse the sale or service of alcohol to anyone who appears to be severe influence of alcohol or substances.

  • Refuse entry or ask patrons to leave if their behaviour is affected by intoxication and poses a risk to staff, volunteers, performers, or other guests.

Any aggressive, abusive or unsafe behaviour linked to intoxication will be treated as a breach of this zero tolerance policy.

If the Policy Is Breached

If unacceptable behaviour occurs, our staff and volunteers are authorised to take appropriate action, which may include:

  • Refusing service or entry to the theatre or bar.

  • Asking the individual to leave the premises immediately.

  • Cancelling the remainder of the ticket(s) without refund if behaviour continues.

  • Lifetime ban of attending any performance at the Majestic

  • Contacting local authorities in serious or escalating situations.

  • We will prosecute.

All such decisions are made in the interests of safety and will be supported by theatre management, and local authorities.

Our Commitment

The Majestic Theatre is a community venue, powered by people who give their time and energy to keep it alive. We ask all visitors to treat our team – and each other – with courtesy and respect, so everyone can enjoy the magic of live performance in a safe and welcoming environment.

Thank you for your understanding and support.