Summary of Steps

• Steps to Box Office: 5

• Steps to Bar/Upper Foyer: 25 (4 - landing - 16 - landing - 5)

• Steps to Circle Top from Upper Foyer: 17 (5 - landing - 12)

• Steps down to front of Circle: 22
  
  Note: There are handrails either side of the Circle, so if you need support with stairs, please book seats to the left or the right.

Summary of Toilets

• Stalls Male: 1 cubicle, 3 urinal spaces

• Stalls Female: 3 cubicles (these are quite tight for space)

• Disabled/Gender Neutral/Baby Changing Facilities: 1 in Stalls

• Circle Male: 1 cubicle, 3 urinals

• Circle Female: 2 cubicles

We have wheelchair spaces and level access to the stalls and the Box Office. To the right of the main entrance, a push bell on the wall by the steps alerts our staff to open the fire door for access. We provide four wheelchair spaces in the stalls area with seating alongside for partners or carers. You may transfer from a wheelchair to a seat on arrival as long as in the unlikely event of an emergency you are able to exit the building without the use of a wheelchair. Bookings for wheelchair spaces are through Box Office only, and can not be purchased using our online service.

An accessible, gender neutral, disabled toilet is available in the stalls. Baby changing is also available in here.

Unfortunately, due to the age and layout of the Majestic, we do not have a lift to access the Circle seating area. There are two sets of stairs up to the Circle and then steep steps down to the front of the Circle. Therefore it is strongly advisable that only patrons who are able bodied book seating within this area.

If a patron comes to the theatre on a mobility scooter, the patron needs to transfer to a suitable seat. There is limited space to 'park' it during the performance. Please discuss your specific requirements with the Box Office staff when booking tickets.

Assistance dogs are welcome, – please advise Box Office in advance when booking tickets.

All children age 2-16 require a ticket and will have a seat allocated to them. Children under 2 will be issued with a free ‘babes in arms’ ticket and will sit on the parent’s/carer’s/gaurdian’s lap (if the show is suitable.) Please note some shows issue a recommended age, and is stated on our bookings website.

*Due to the limited space in the theatre we are sorry but we cannot accept prams or pushchairs unless it’s an exceptional case. Some larger addapted chairs or buggies may need to book a wheelchair space, if mobility is an issue. Please check this with box office when booking tickets.

We kindly ask that you take your child out of the auditorium if they are affecting the enjoyment of other patrons. Thank you for your understanding.

The Essential Carer Assistance Scheme is offered to those customers who, within the scope of The Equality Act 2010* is able to help the person with a disability, by the means of mobility or guidance and to use and enjoy the services/facilities at the Majestic Theatre.

Carers are expected to be responsible for the disabled customer at all times during the visit, please speak to our Front of House team for information on our facilities and evacuation procedures.

Membership is free and valid for a period of three years. If you qualify under the Scheme your carer will be entitled to a free ticket to accompany you, subject to availability.

 *The Equality Act 2010 – ‘A person has a disability if he or she has a physical or mental impairment, which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.’

Please note that the membership scheme is not open to, or intended for, those who simply require a companion / friend to assist with transportation to and from the venue.

Please also note, that the nominated carer must be seated with/next to the qualifying person.

Tickets booked and paid for prior to approval can not be refunded or changed, so please allow plenty of time if you wish to register for the scheme ahead of a show that is within a few weeks.

 Eligibility:

 To join the Scheme applicants will be required to provide evidence of eligibility and identification. To qualify you must be in receipt of one of the following:

• CEA card

• CredAbility Card

• DLA (Disability Living Allowance)

• Attendance Allowance

• PIP (Personal Independence Payment)

Or hold:

• Severely Sight Impaired Registration (formally Registered Blind)

• Sight Impaired Registration (Formally Partially Sighted)

When applying please produce or send a copy of the awarding letter from the DWP or a statement confirming receipt of the allowance for the applicant dated within the last 12 months.

 Alternatively for Severely Sight Impaired or Sight Impaired applicants, please send a photocopy of registration for the person requiring assistance.

Accepted forms of identification:  

• Birth Certificate 

• Driving Licence

• Passport

• Other

 This information is protected by the Data Protection Act and will only be used for the purposes set out in this document.

 If you do not meet the above criteria but believe you are eligible to join the scheme, please send your completed application form with a supporting statement and alternative evidence and we will consider your application.

 Please note: We don’t accept Universal Credit, Employment and Support Allowance or being a Blue Badge holder as sole proof of eligibility.

For further information and a form please contact us.